Delivery, Returns & Packaging
We currently deliver to the UK (including Northern Ireland) and the following EU countries, Ireland, France, Germany, The Netherlands, Belgium, Spain, Italy, Portugal & Denmark.
We aim to dispatch all orders within 1 working day (Mon - Fri). If any unforeseen delays occur, you will be contacted. Delivery timescales apply from the day your order is dispatched and not the day of the order.
LOCAL COLLECTION & UK DELIVERY
We offer free same day (Mon - Sat) click & collect from our Retford (Nottinghamshire) shop. We are open for collections from 9:30am - 5:30pm Monday - Friday & Saturdays 9:30am - 2pm.
Free standard UK delivery on all orders over £49.00. Excludes heavy bulky items and deliveries outside the UK. You will be made aware if your product(s) does not qualify for free delivery, in which case standard delivery charges apply.
UK wide delivery costs:
Standard tracked (3-4 working days*) costs just £3.99.
Express tracked (1-2 working days*) costs just £5.99 - or £3.99 for orders over £49.
Delivery lead times are from when your order is dispatched and not when your order is placed.
We aim to dispatch all orders placed before 2:00PM Monday - Friday (guaranteed for express) the same day, and at the latest within 1 working day. Our working days are Monday - Friday. This means an order placed after 2pm on a Friday may not be dispatched until Monday.
*Scottish Highlands, Islands, Isle of Man and other remote locations: deliveries times and charges may vary.
EU DELIVERY & TAX
All orders to the EU will be sent DDU (delivery duty unpaid). This means you pay no tax on your purchase here but will be liable to any taxes and fees (including handling/processing) owed on import to your country. You will be contacted by the carrier to pay these before your order can be delivered.
Small parcels up to 500g - £12.99, over that the following courier rates will apply.
Ireland Tracked Courier - £14.99
France Tracked Courier - £14.99
Belgium Tracked Courier - £17.99
Denmark Tracked Courier - £15.99
Germany Tracked Courier - £16.99
Hungary Tracked Courier - 21.00
Italy Tracked Courier - £21.00
Netherlands Tracked Courier - £16.99
Portugal Tracked Courier - £26.85
Spain Tracked Courier - £22.50
If after you receive your item(s) you decide you no longer want them, simply return them to us within 28 days of receipt to the address below. For returns after 28 days of receipt of the items store credit will be issued.
The item most be unopened and in its original condition. Items that have been opened or have been damaged in your possession will not receive a full refund.
Jurassic Toys - Returns, Unit 7 Bridgegate Centre, Bridgegate, Retford, DN22 6AE
We recommend using any tracked delivery service as the item(s) remain your responsibility until they arrive back to us. Please check the size and weight of your items before sending. Please include a note with the reason for your return and your order number.
FAULTY OR DAMAGED ITEMS
If the item you have received is faulty or damaged (please see below for definitions of damaged) then please contact us immediately and we will arrange return labels for you to use at your nearest parcel drop off point.
Damaged goods. All items are sold as new and unopened unless stated. An Item is only classed as damaged if the product inside is damaged and not the packaging itself. Whilst all items are picked and packed straight from the manufacturers cartons, minor damage (scuffs, bending or minor scratches) may occur to the products outer packaging. Products with major visible damage (tears, holes) will be sold as having damaged packaging.
PACKAGING & THE ENVIRONMENT
All toys (with the exception of plush & other small items) are delivered in boxes with extra protection added where need. To minimise waste we sometimes re-use mafactures boxes that are still in great condition.
If you are a "mint in box" collector please chose one of the available options at checkout so we can ensure you get the product and packaging you are after (additional charges apply).
All cardboard boxes are made from responsible sources and are FSC approved (please visit www.fsc.org for more information). Whenever possible, we strive to re-use boxes that we receive our products in and use them to package up your orders, which helps us to reduce our wastage and protect our planets natural resources. All boxes and filler packaging is recyclable.
Any further questions just contact us via the form below.